Lumo Filtered Shower Head

You can return your shower head within 30 days of delivery. It must be unused and in its original packaging. A £3.50 return postage contribution is deducted from your refund.

If you've already fitted it and something isn't right, get in touch anyway — we'll look at it individually rather than turning you away.

Replacement Filters & Subscriptions

Unopened filters can be returned within 30 days of delivery. Opened filters can't be returned for hygiene reasons unless faulty.

You can skip, pause or cancel your filter subscription at any time from your account, with no fee. Cancellation applies from your next scheduled order — anything already dispatched can't be cancelled but can be returned under the terms above.

Faulty or Damaged Items

If something arrives faulty or develops a fault, email us with your order number and a photo. We'll put it right at no cost to you, including postage.

Within 30 days of delivery you're entitled to a full refund for a faulty item. After that we'll repair or replace it. If a replacement also fails, or we can't resolve it within a reasonable time, you're entitled to a refund at that point.

Your Right to Cancel

Separately from the above, you have a legal right to cancel your order within 14 days of delivery for any reason, under the Consumer Contracts Regulations 2013. Email info@getlumo.co.uk within that period to cancel. We'll refund you within 14 days of receiving the item back, including standard outbound delivery.

Where an item is returned showing use beyond what's needed to check it, we may deduct an amount reflecting the reduction in its value. We'll tell you the amount before processing your refund.

Orders Containing Free Gifts

Where a return would take your order below the qualifying spend for a promotional gift, the gift must be returned too, in resalable condition. If it isn't returned, we'll deduct its value from your refund and let you know first.

The same applies to bundles — where items were supplied together at a bundle price, the full bundle must be returned.

Purchases from Other Retailers

We can only accept returns for orders placed on getlumo.co.uk. If you bought elsewhere, please contact that retailer.

Refunds

Refunds go to your original payment method and typically appear within 5 working days of us receiving your return.

Starting a Return

Email info@getlumo.co.uk or submit a ticket with your order number.

Please wait for confirmation before sending anything back.