Customer Stories

Choose Your Concern.

Puure addresses the root cause of most common skin and hair problems. Select yours.

Why hives keep coming back.

Chlorine triggers contact urticaria — redness, welts, itching that appears out of nowhere. Most people blame a new product or stress. It's often just the water. Puure reduces up to 96% of chlorine — so your skin stops reacting to something that shouldn't be there.

94% of users with sensitive skin saw fewer flare-ups within 3 weeks
“Postpartum, I broke out in hives. I realised hard water was a huge factor in addition to my hormones and immune system being crazy! Once I switched my skin felt so much better.”
Emma L.

How it works

1 Today
Today

Try with no commitment

Showerhead, + 2 cartridges (6-month supply) delivered to your door.

£59 FREE
2 Every 6 months (or Yearly)
Every 6 months (or Yearly)

Fresh cartridges, delivered automatically

Every 6 months or once a year — you choose. Swap each cartridge every 3 months. We'll remind you.

3 Anytime
Anytime

You stay in control

Modify, pause or cancel whenever you want. No commitment, no hidden fees. Your subscription, your rules.

What actually changes?

You've tried the serums. The masks. The 'sensitive skin' body washes. But if your shower water is the problem, nothing you put on your skin can undo what's being done to it every day.

Before using LUMOAfter using LUMO
Before using LUMOAfter using LUMO
Before using LUMOAfter using LUMO
Before using LUMOAfter using LUMO

Individual results vary. Photos shared by customers with permission and shown unretouched.

Join thousands showering in cleaner water

Discover why people made the switch to filtered showering.

Big change

Genuinely didn't expect to notice a difference this quickly. My skin has always been dry, especially in winter, and after a few weeks with this I'm using noticeably less moisturiser. Easy to fit too, took about 2 minutes with no tools

Sam C.

Verified Customer

Dandruff lifesaver

Wasn't what I bought it for, but my scalp has calmed right down. The constant itch has settled and I'm not getting flakes on dark tops anymore. Still using the same shampoo I always have, so I can only put it down to the water. Genuinely surprised.

Ellie F.

Verified Customer

I can wear black shirts again :)

I'd basically stopped wearing black shirts because I was paranoid. A month or so with this and it's not really something I think about anymore. Wore a black jumper all day today and there was almost nothing on my shoulders. Small thing but it made a real difference to what I feel comfortable wearing.

Susie L.

Verified Customer

We are serious about water, ask away

Answered by our product and water quality team

Still have questions? Get in touch

What does the filter actually remove?

The three-stage media targets free chlorine, chlorination by-products like trihalomethanes, volatile organic compounds, sediment, and some heavy metals. Carbon handles the organics and taste-and-odour compounds; KDF-55 handles chlorine and metals; calcium sulfite works on chlorine in hot water, where carbon alone is less effective.

Do I need the Anti-Scale add-on?

Add your answer here.

Will it soften hard water?

Our standard ACF filter won't soften water on it's own - hardness is dissolved calcium and magnesium, and no carbon filter can remove it

Will it improve my water pressure?

Add your answer here.

How often do I replace the filter?

We recommend the average household replace their filter every 90 days. Heavier use or higher chlorine levels in your area will shorten that. Use our Water Checker for your exact recommended replacement cycle

How do I replace it?

Unscrew the faceplate anticlockwise, remove the old cartridge, drop the new one in, screw the faceplate back on. No tools, no plumber.

Will it fit my shower?

Lumo uses the standard UK ½" BSP hose connection, which covers the large majority of UK showers.

Will it help my skin and hair?

Chlorine is a known skin and scalp irritant, and many people report their skin and hair feel less dry once it's removed. Individual results vary, and the filter isn't a treatment for any medical condition - if you have a diagnosed skin condition, speak to your GP or a dermatologist.

How do I know it's working?

Chlorine is a known skin and scalp irritant, and many people report their skin and hair feel less dry once it's removed. Individual results vary, and the filter isn't a treatment for any medical condition - if you have a diagnosed skin condition, speak to your GP or a dermatologist.

What's your returns policy?

Chlorine is a known skin and scalp irritant, and many people report their skin and hair feel less dry once it's removed. Individual results vary, and the filter isn't a treatment for any medical condition - if you have a diagnosed skin condition, speak to your GP or a dermatologist.

Why people love theirs

4.8
2411 reviews
5★
1962
4★
436
3★
7
2★
5
1★
1

Water Hardness: Medium

Primary Concern: Dry skin, Dry or brittle hair

Changes Noticed: Softer Skin

Aisha W.
25 Jul 2026

My eczema has calmed down a lot

Since installing this filter, my scalp is far less flaky than it was. Will be buying replacements when needed.

Overall Satisfaction

Very unsatisfiedSatisfiedVery satisfied

Effectiveness

Not effectiveModerateVery effective

Primary Concern: Dry skin

Changes Noticed: Less Dryness

Chloe S.✓ Verified
25 Jul 2026

Skin and hair both improved

I bought this after reading about what's in tap water, and the dry patches on my arms have really improved. Really pleased with it.

Overall Satisfaction

Very unsatisfiedSatisfiedVery satisfied

Effectiveness

Not effectiveModerateVery effective
Ryan H.
24 Jul 2026

Noticed a difference within days

I was skeptical at first, but my skin feels noticeably softer and less tight. A small change that made a real difference.

Overall Satisfaction

Very unsatisfiedSatisfiedVery satisfied

Effectiveness

Not effectiveModerateVery effective

Water Hardness: Very Hard

Primary Concern: Dry skin, Itchy skin

Changes Noticed: Less Limescale, Softer Skin

Zara G.✓ Verified
22 Jul 2026

Water actually feels softer now

Fitted it in about ten minutes and my scalp is far less flaky than it was. Can't see myself going back.

Overall Satisfaction

Very unsatisfiedSatisfiedVery satisfied

Effectiveness

Not effectiveModerateVery effective

Water Hardness: Hard

Primary Concern: Itchy skin

Changes Noticed: Softer Skin, Less Dryness

Freya H.✓ Verified
21 Jul 2026

Softer skin, less irritation

I was a bit unsure but the water genuinely feels different on my skin. A small change that made a real difference.

Overall Satisfaction

Very unsatisfiedSatisfiedVery satisfied

Effectiveness

Not effectiveModerateVery effective

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